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FAQs

About us

Deadly Sins Cosmetics is owned and operated in Melbourne Australia.
We realised that there were not enough high quality vegan cosmetics brands and strive to provide all of our customers with the best cruelty-free cosmetics that we can offer.


Returns policy

Due to the nature of our products we are unable to offer returns on cosmetics for hygiene reasons.
However if your products are damaged or faulty please contact us as soon as possible so we can have that sorted out for you.


How much is shipping?

All of our orders are flat weight shipping which means you can go in with your friends and split the shipping, yay!

Australia:
We offer free shipping in Australia for all orders over $50.  
If you would like to know how much it will be for orders under $50 please add an item to your cart and enter your address to see how much shipping will be.  

International:
Pricing depends on where you are, and the shipping method. 
Please add the items to your cart to see the shipping options to your country. 
We cannot be held responsible for the custom or import costs in your country, which are out of our control. 


What is your policy regarding testing on animals?

We do not test on animals and never will!
Both of our founders are vegan and Deadly Sins Cosmetics are 100% against animal testing.
We also only work with suppliers who are accredited with being cruelty-free.


Are all your products vegan?

Yes! When forming Deadly Sins Cosmetics we made a choice to only create products that are vegan. We also chose to have only cruelty-free products and never test on animals. 


I want to help promote your products, can you send me some?

The best thing you can do if you want to help our brand is to purchase some products. We are still a very small brand and unfortunately don't have the funds to be sending out products free of charge. However, we do strongly encourage people to post photos of their items and tag us because we will be needing promoters in the future to help us grow.


I would like to sell your products, how do I go about that?

Amazing! Please contact head to the contact us page and fill out the form. We will be in touch with you.

 

Where can I buy Deadly Sins Cosmetics?

We are currently online only through our shop. 
You can also find us online on the ALV uproar store. The money goes to a great cause so we definitely recommend buying from them if you can.
We do also have market stalls around Melbourne throughout the year, keep an eye on our social media to see where we will be next!


Where is my order/how long does shipping take?

We aim to have your order on the way to you the day that you order. 
We send out tracking information when your order is confirmed.

It does depend on where you live and your shipping method but if you have any concerns or trouble please contact us. 


How do I track my order?

Please allow 48 business hours for the tracking information to be updated after placing your order. 

Please click the blue box in the confirmation email we sent you saying 'view your order' (see image below) 
Your tracking number and link to track the order will be there. 

If you cannot find your tracking number in your emails or have lost it please contact us.


Where do you ship from?

We ship from metro Melbourne Victoria Australia.


Do you offer makeup artist pro discounts?

Unfortunately not at this time but please do check back in the future.