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FAQs

About us

Deadly Sins Cosmetics is owned and operated in Melbourne Australia.
We realised that there were not enough high quality vegan cosmetics brands and strive to provide all of our customers with the best cruelty-free cosmetics that we can offer.

Contact us

Please feel free to contact us at any time with whatever questions you may have. You can email us at deadlysinscosmetics@gmail.com, or message us on Facebook, or Instagram.
We'd be happy to hear from you!

Shipping

All of our orders are flat rate shipping, which means you can buy as much as you like and the weight won't affect the price. So you can go in with your friends and split the shipping, yay! 

Australia: 
We offer free standard shipping for all orders over $50! Express shipping is $4.99 extra for orders over $50. 
For orders under $50, standard shipping is $7.95 and express shipping is $11.95. 

International:
We have a promo on international shipping at the moment! 🌎
International shipping is only $12.95 anywhere in the world, hurry though because we're only doing this price until Christmas! 🎅🎄
Before ordering please check if there are any customs fees that will need to be paid. We cannot be held responsible for the custom or import costs in your country. 


Returns policy

Due to the nature of our products we are unable to offer returns on cosmetics for hygiene reasons.
However if your products are damaged or faulty please contact us as soon as possible so we can have that sorted out for you.

What is your policy regarding testing on animals?

We do not test on animals and never will!
Both of our founders are vegan and Deadly Sins Cosmetics are 100% against animal testing.
We also only work with suppliers who are accredited with being cruelty-free.


Are all your products vegan?

Yes! When forming Deadly Sins Cosmetics we made a choice to only create products that are vegan. We also chose to have only cruelty-free products and never test on animals. 


I want to help promote your products, can you send me some?

The best thing you can do if you want to help our brand is to purchase some products. We are still a very small brand and unfortunately don't have the funds to be sending out products free of charge. However, we do strongly encourage people to post photos of their items and tag us because we will be needing promoters in the future to help us grow.


I would like to sell your products, how do I go about that?

Amazing! Please contact head to the contact us page and fill out the form. We will be in touch with you.

Where can I buy Deadly Sins Cosmetics?

Aside from our online store you can find us at: 

 
ALV uproar store 
Online only 

We do also have market stalls around Melbourne throughout the year, keep an eye on our social media to see where we will be next!

Where is my order/how long does shipping take?

We aim to have your order on the way to you the day that you order. 
We send out tracking information when your order is confirmed.

It does depend on where you live and your shipping method but if you have any concerns or trouble please contact us. 


How do I track my order?

Please allow 48 business hours for the tracking information to be updated after placing your order. 

Please click the blue box in the confirmation email we sent you saying 'view your order' (see image below) 
Your tracking number and link to track the order will be there. 

If you cannot find your tracking number in your emails or have lost it please contact us.


Where do you ship from?

We ship from metro Melbourne Victoria Australia.


Do you offer makeup artist pro discounts?

Unfortunately not at this time but please do check back in the future.